hf1

So disappointed!

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evansmummy
Cloth Nappy Fanatic
Cloth Nappy Fanatic

So disappointed!

Postby evansmummy » Fri Sep 04, 2009 9:42 am

My order from kittykins has arrived, i ordered 3x organic BG with poppers...and theyve sent 3x BG 3.0 with aplix, charged me for the organics though :x Have tried ringing them and no anwser... :(

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0_Lisa_0
Cloth Nappy Wise Woman
Cloth Nappy Wise Woman

Re: So disappointed!

Postby 0_Lisa_0 » Fri Sep 04, 2009 9:45 am

:hug: hope you manage to get hold of someone soon and they agree to sort it for you

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dawnsmummy
Cloth Nappy Ninky Nonk
Cloth Nappy Ninky Nonk

Re: So disappointed!

Postby dawnsmummy » Fri Sep 04, 2009 9:47 am

:hug: :hug:
Hope they sort it for you hun

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evansmummy
Cloth Nappy Fanatic
Cloth Nappy Fanatic

Re: So disappointed!

Postby evansmummy » Fri Sep 04, 2009 9:49 am

:hug: Thanx...i wont hold my breath the last email i sent them took two days to get a reply...even on the order sheet it says what i ordered that they have enclosed, also just had a look and one of the BGs has mud marks on it :shock:

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Kirstyh
Cloth Nappy Chatterbox
Cloth Nappy Chatterbox

Re: So disappointed!

Postby Kirstyh » Fri Sep 04, 2009 10:08 am

How disappointing hope you get it sorted. x

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evansmummy
Cloth Nappy Fanatic
Cloth Nappy Fanatic

Re: So disappointed!

Postby evansmummy » Fri Sep 04, 2009 10:37 am

UPDATE :mrgreen:

Well just had a call, lady was very apologetic and is sending out the correct nappies today, and will refund my postage costs when i return the wrong order :mrgreen: VERY VERY VERY good customer service :mrgreen:

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Annette
Cloth Nappy Ninky Nonk
Cloth Nappy Ninky Nonk

Re: So disappointed!

Postby Annette » Fri Sep 04, 2009 10:40 am

Good customer service but exactly what you should expect as it was their mistake :wink: Glad it is sorted

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WeeNotions
Cloth Nappy Nutter
Cloth Nappy Nutter

Re: So disappointed!

Postby WeeNotions » Fri Sep 04, 2009 11:28 am

Fabby outcome, I've had fabulous CS from them in the past too :D

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emmajayne33
Cloth Nappy Worshipper
Cloth Nappy Worshipper

Re: So disappointed!

Postby emmajayne33 » Fri Sep 04, 2009 11:29 am

Glad it is sorted, :hug: for not getting the post you wanted today


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