expect to receive? the old style BG Organic or the new style Elemental?
I placed an order for the BG trial pack which clearly stated it contained the BG Elemental, but what I received is the old style BG Organic, however after numerous emails and phone calls and shocking CS, they are saying that is what I ordered, then why on their site do they have a listing for BG Organics?? (the nappy I received that they are claiming is called an Elemental) their BG Organic is deeply discounted (because it's an old style and clearing stock) so why would I pay full price in the trial pack for one? I'm still waiting to hear back that they will send me a returns label, either way the whole trial kit is going back for a refund, it's whether I have to pay for the return shipping or not. I have to wait until tomorrow now to find out if they will send me a returns label as they've gone home for the day They reckon, that the new style is described on their site as the Elemental New, well I'm sure I'm not alone in finding this extremely misleading and confusing, I also think of those trying cloth for the first time and not knowing any different, and finding this nappy isn't for them because of the wicking issues when these have been addressed with the new style. I'm so mad, it wasn't the only error or problem with this order and reading some posts on their FB wall, I'm not alone with multiple errors on orders, but to receive such poor CS to try and rectify the problem is just not on. I won't ever be ordering from them again and will stick to where I've used before and know give good CS.
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