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flutterby wrote:Theres no reason not to name them, we may know their normal wait times
babybots wrote:Thats quite a while to wait, I would discount the day that you ordered with it being a weekend, would have expected to be posted on the Monday (10th), there have been postal strikes happening all over the country and it may have been caught up on this. For them to not answer emails or phone messages is just bad form though. I would try ringing them again as well as an email asking for an update or a refund!!
I agree that you can't rely on the Royal Mail But they should answer phone/email. I paid by PayPal so is there something I can do to get my money back if they don't answer me?