I have managed to get a response from the US. It goes some thing like this
Thank you for your enquiry blah blah , we havent lost your order blah blah, its being dyed on Monday and will be shipped at the end of next week.
Thanks for your patience, we aim to make the wait worth it!
Nothings worth this wait!
Not even an "I`m sorry"
Sorry but im so angry, i ordered it 14th september!!!
And i paid $90 for 4 skeins of wool!!!!
I need to respond to this but in a controlled manner.
I might get DH to compose a letter tonight, he great at this sort of thing.
Just had to share this with someone
Going off now to have a little swear.