hf1

wwyd wrong order updated great customer service

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sjm
Cloth Nappy Nutter
Cloth Nappy Nutter

wwyd wrong order updated great customer service

Postby sjm » Sun Jun 06, 2010 6:48 pm

I ordered a wrap from minki they where great emailing me some ideas. I wanted new babies name on it but its arrived as apocket nappy. I love it but have also ordered a named wn and really wanted a wrap. I couldnt sell it because of the name and i do like it.
Emailed minki and they are sending me out a wrap and said i can keep the nappy so Autumn will have a nice nappy and wrap yeah.
sarah
Last edited by sjm on Wed Jun 09, 2010 9:16 am, edited 1 time in total.

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Scotia
Cloth Nappy Disciple
Cloth Nappy Disciple

Re: wwyd wrong order

Postby Scotia » Sun Jun 06, 2010 6:59 pm

I'd contact them and explain the mistake. I'm sure they will sort it out for you :hug:

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megansmummy
Cloth Nappy Goddess
Cloth Nappy Goddess

Re: wwyd wrong order

Postby megansmummy » Sun Jun 06, 2010 7:18 pm

Scotia wrote:I'd contact them and explain the mistake. I'm sure they will sort it out for you :hug:


WSS :hug:

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rachel
Cloth Nappy Passionata
Cloth Nappy Passionata

Re: wwyd wrong order

Postby rachel » Wed Jun 09, 2010 9:29 am

If they have sent the wrong item to what you asked for I think you should be able to send it back and get the right one :-?

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dawnsmummy
Cloth Nappy Ninky Nonk
Cloth Nappy Ninky Nonk

Re: wwyd wrong order updated great customer service

Postby dawnsmummy » Wed Jun 09, 2010 9:30 am

Awww that's lovely. What great CS!

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Miss_Purple
Cloth Nappy Aficionado
Cloth Nappy Aficionado

Re: wwyd wrong order updated great customer service

Postby Miss_Purple » Wed Jun 09, 2010 9:47 am

good to see good CS - and thanks for letting everyone here know :idea:

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Mareth
Cloth Nappy Chatterbox
Cloth Nappy Chatterbox

Re: wwyd wrong order updated great customer service

Postby Mareth » Wed Jun 09, 2010 9:55 am

That's great CS.
I've always found Minki to give excellent service. I sent 3 old nappies to her once to have the applix changed to poppers, and turned out she couldn't change them over so she sent me 3 completely new nappies out for just the price of fitting poppers :shock:

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Scotia
Cloth Nappy Disciple
Cloth Nappy Disciple

Re: wwyd wrong order updated great customer service

Postby Scotia » Wed Jun 09, 2010 9:56 am

That's fab CS :wine:

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g murphy
Cloth Nappy Aficionado
Cloth Nappy Aficionado

Re: wwyd wrong order updated great customer service

Postby g murphy » Wed Jun 09, 2010 10:37 am

that is fantastic cs! x

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