I just deleted my email from them so don't have it any longer but I contacted them directly when I had bought one through Ebay and they sent a replacement very quickly. Their customer service is brilliant!! You could also ask via their Facebook page for someone from the UK to contact you as I know the UK lady is on there as I've spoken to her via there before.
I have to say though the crinky thing has happened to all 4 of my nappies! Have no idea what I'm going wrong.
I think the lady's name is Karena.