I'm not sure if this should be somewhere else, so mods please feel free to move it if it is in the wrong place.
I don't want to identify anyone so have deliberately left out names.
I bought a nappy from an online seller. The nappy is faulty, the dye is not fixed properly and one of the poppers is in the wrong place. I pre-washed the nappy with a colour catcher sheet (as I always do) and there was quite a lot of dye in the sheet. I assumed any further loose dye would come out after washing it for a second time (as has been the case with other nappies in the past). I put the nappy on DS2 and when I took it off again I realised his bum was bright blue. I tried washing it off in the bath but after a few attempts it still hadn't come off so I contacted the seller to ask for advice. I also washed the nappy two more times with a colour catcher sheet in an attempt to remove the excess dye and emailed the seller a photo of the sheet from the third wash. The seller replied with some advice about getting the dye off DS2's bottom (which seems to have worked as after a few more goes it has all come off), and asked me to return the nappy.
Okay, so here's where it gets more complicated. DS2 is probably not going to be in nappies for much longer. I really like the nappy and would prefer to keep it if at all possible. I'm not too worried about the popper as I can fasten it on a looser setting and it's not likely that DS2 will grow out of the nappy before he toilet trains. It just looks a bit odd. I'm hoping that the nappy will eventually stop leaking dye before it fades too much so that will be okay too. If I thought the person who made the nappy would replace it quickly I would be happy to return it. The problem is that based on past experience I don't believe that will happen. I'm pretty sure if I send it back the person who made the nappy will just tell the seller to refund me. Even if they do agree to making another one I have no guarantee I would get it before DS2 toilet trains. Either way I could lose out, so it's not really a risk I'm prepared to take.
I thought it would be easier all round to just ask the seller for a small discount. I would have been happy with a discount on a future order but all the other nappies I like on the site are sold out, so I suggested a discount on this nappy instead. I thought that was pretty reasonable to ask.
Apparently that's not something the seller would ever consider so I now have to choose between keeping the faulty nappy having paid full price for it or getting a refund and not having the nappy at all.
What would you reply to the seller? Is my request reasonable? Should I just try to fix it myself?