Quite pleased I stumbled upon this thread. My sewing machine has tension issues but I have no idea how to fix them! I have all the problems you've described, especially the bobbin thread getting all tangled up, but adjusting the tension dial does absolutely bugger all. I've scoured the manual and fiddled with it time and time again all to no avail. It might as well not have a tension dial at all. There is no difference to the sewing top thread/bobbin thread wise when you tighten or loosen the tension. I'm beginning to wonder if my sewing machine is just rubbish, especially as it's always been like it.
Any pearls of wisdom anyone? I seriously think a new sewing machine is in order once I stop spending on nappies