Yeah, I sent the first email last saturday, the day it arrived and a follow up about 3 days ago. Really disappointed as I love the nappy & many othgers on their site. Will try another email but it says returns have to be within 14 days, not sure if its a good idea to send it back without hearing from them. What a pickle!
When I ordered 2 of their premie nappies and had to send one back because I didn't like the print IRL - they were great. Just posted it back with a cover note & they sent a refund as soon as it arrived with them. Have you tried calling?