hf1

Nappies by minki - sizing question

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Loveinthenest
Clothie
Clothie

Re: Nappies by minki - sizing question

Postby Loveinthenest » Sat Jul 16, 2011 11:00 am

I've sent 2 emails asking if I can exchange it and no reply! Gutted now. Had planned on buying more from them but won't now :(

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justme123
Cloth Nappy Addict
Cloth Nappy Addict

Re: Nappies by minki - sizing question

Postby justme123 » Sat Jul 16, 2011 11:58 am

Really? I've always had very good customer service from them :-? What a shame :-(

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Mareth
Cloth Nappy Chatterbox
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Re: Nappies by minki - sizing question

Postby Mareth » Sat Jul 16, 2011 12:10 pm

justme123 wrote:Really? I've always had very good customer service from them :-? What a shame :-(


Same here, I've had excellent service from Michaela.

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Loveinthenest
Clothie
Clothie

Re: Nappies by minki - sizing question

Postby Loveinthenest » Sat Jul 16, 2011 6:33 pm

Yeah, I sent the first email last saturday, the day it arrived and a follow up about 3 days ago. Really disappointed as I love the nappy & many othgers on their site. Will try another email but it says returns have to be within 14 days, not sure if its a good idea to send it back without hearing from them. What a pickle! :(

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docmaggoo
Cloth Nappy Aficionado
Cloth Nappy Aficionado

Re: Nappies by minki - sizing question

Postby docmaggoo » Sat Jul 16, 2011 6:38 pm

When I ordered 2 of their premie nappies and had to send one back because I didn't like the print IRL - they were great. Just posted it back with a cover note & they sent a refund as soon as it arrived with them.
Have you tried calling?

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Loveinthenest
Clothie
Clothie

Re: Nappies by minki - sizing question

Postby Loveinthenest » Sat Jul 16, 2011 9:05 pm

No I haven't I'll try calling on Monday. I've heard nothing but good reviews so hoping its just a muddle somewhere along the line x

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