Nappies by minki - sizing question

https://www.clothnappytree.com/forum/viewtopic.php?f=9&t=85004

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Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 11:00 am
by Loveinthenest
I've sent 2 emails asking if I can exchange it and no reply! Gutted now. Had planned on buying more from them but won't now :(

Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 11:58 am
by justme123
Really? I've always had very good customer service from them :-? What a shame :-(

Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 12:10 pm
by Mareth
justme123 wrote:Really? I've always had very good customer service from them :-? What a shame :-(


Same here, I've had excellent service from Michaela.

Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 6:33 pm
by Loveinthenest
Yeah, I sent the first email last saturday, the day it arrived and a follow up about 3 days ago. Really disappointed as I love the nappy & many othgers on their site. Will try another email but it says returns have to be within 14 days, not sure if its a good idea to send it back without hearing from them. What a pickle! :(

Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 6:38 pm
by docmaggoo
When I ordered 2 of their premie nappies and had to send one back because I didn't like the print IRL - they were great. Just posted it back with a cover note & they sent a refund as soon as it arrived with them.
Have you tried calling?

Re: Nappies by minki - sizing question

PostPosted: Sat Jul 16, 2011 9:05 pm
by Loveinthenest
No I haven't I'll try calling on Monday. I've heard nothing but good reviews so hoping its just a muddle somewhere along the line x