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We live in a hard water area, and everything is coming up rough. Like the itti inserts, they're like cardboard! I never use the tumble dryer, always line dry when I can or hang them in our boiler cupboard in the warm to dry in the winter. Not sure what use to soften them up?
I also live in a hard water area and have this problem. My Itti inserts dry like cardboard too

I must admit tho that I put mine in the drier for a 10min softening spin

Its works for me with all types of nappies. For fitteds that come out a bit crispy, you can always rub them together to soften them up a bit as this works quite well. I've also heard that rain water can soften nappies but if you're like me then there's not been an over abundance of rain lately

You could also try putting some white vinegar in when you wash them as this helps strip out excess detergents.
Also, what is all this stripping all about (my OH's ears pricked up last night when I said "stripping" - he didn't hear the word nappy I said before it though )??!! How often should I strip nappies?
Strip washing is when a method for 'stripping' excess detergent, stains and smells out of your nappies. There are various methods (some of which are posted in threads):
viewtopic.php?f=19&t=23823 and
viewtopic.php?f=19&t=39305I do mine about every 3 months by doing a rinse and then a full wash at 60' with a full dose of bio powder and then rinse till there is no bubbles - usually about 3-4 rinses. You can add some vinegar to the wash as well.
As for powder - I used to use non-bio but have now switched to bio after reading other posts on the subject and am yet to have a smelly nappy.
Hope this helps