by babybots » Wed Sep 16, 2009 7:24 am
A very small number of Itti's that made it to the UK in the last few weeks appear to be faulty, as in the PUL comes away on the inside resulting in the crunchy feeling.
Both the manufacturer and the distributor are aware of the problem.
I would suggest that if you have purchased in the last few weeks and have followed the manufacturers instructions and have this problem, then you should contact the retailer that you purchased them from, they should have no problem with either replacing or refunding, after all they are faulty.